Contact MySwissAlps Contact MySwissAlps How can we help you? I‘m a traveler. I have a question about my trip. I‘m a traveler. I have a question about my order. I‘m a traveler. I have an issue with my user account or I can‘t create one. I‘m not a traveler. I have a business proposition or I‘m a journalist. I want to file a complaint.PreviousNextPlease note that we do not sell anything. If you have purchased from one of the partners we link to, it is best to contact them first. If you have contacted the company you purchased from, and still can‘t get your question answered, we‘re happy to help.I have an issue with my user account or I can‘t create one. I can‘t create an account. I have an account, but I can‘t login. I have a different question about my account.PreviousNextThese are the common reasons for not being able to create an account: You‘re using a VPN (Virtual Private Network). If so, please wait 15 minutes and try again without a VPN. You already have an account for the e-mail address you entered. You can check that by requesting a new password here. If you receive an e-mail with a new password, you already have an account. Please proceed if the above did not help you.If you can‘t login, you may have entered the wrong password or e-mail address. Note that passwords are case-sensitive, so do not enable Caps Lock on your keyboard. If you forgot your password, you can request a new one here. Please proceed if the above did not help you.PreviousNextMost questions have already been answered on our website. Please use the top menu or the search box to get started. Can‘t find the information you‘re looking for? Please post your question in a new forum thread. Our team of experts will happily and quickly help you out. Unfortunately we can‘t offer assistance via e-mail.Salutation Ms Mr –First nameLast nameE-mail addressWebsite you ordered fromWhen did you order?Please include as much information as possible. For example: What did you order? When did you contact the website you ordered from, and what was their response? You can attach a screenshot or a copy of an invoice. Please be specific: what did you do, were there any error messages? You can attach a screenshot.Please don‘t contact us about placing guest posts. Thank you!MessageAttach a fileChoose file Submit Previous