Contact MySwissAlps

Please note that we do not sell anything. If you have purchased from one of the partners we link to, it is best to contact them first.

If you have contacted the company you purchased from, and still can‘t get your question answered, we‘re happy to help.

These are the common reasons for not being able to create an account:

  • You‘re using a VPN (Virtual Private Network). If so, please wait 15 minutes and try again without a VPN.
  • You already have an account for the e-mail address you entered. You can check that by requesting a new password here. If you receive an e-mail with a new password, you already have an account.

Please proceed if the above did not help you.

If you can‘t login, you may have entered the wrong password or e-mail address. Note that passwords are case-sensitive, so do not enable Caps Lock on your keyword when you enter your password.

If you forgot your password, you can request a new one here.

Please proceed if the above did not help you.

Most questions have already been answered on our website. Please use the top menu or the search box to get started.

Can‘t find the information you‘re looking for? Please post your question in a new forum thread. Our team of experts will happily and quickly help you out. Unfortunately we can‘t offer assistance via e-mail.

Please include as much information as possible. For example:

  • What did you order?
  • When did you contact the website you ordered from, and what was their response?
  • You can attach a screenshot or a copy of an invoice.

Please be specific: what did you do, were there any error messages? You can attach a screenshot.

Please don‘t contact us about placing guest posts. Thank you!